TECHNICAL SUPPORT
Delivering a trouble-free support solution to any technical problem
Dealing with IT problem is a daunting task for many. If you’re facing such challenges, our technical support specialist helps take away the hassle.
Our technical support will enable your business to achieve:
Cost Reduction
Risk Mitigation
Security Enhancement
Lead Time Improvement
Our maintenance & support options
Once the support case is created, we promise to deliver a fix or workaround within the same day. Premium 4-hours resolution service is available for business-critical issue.
For customer who seeking to outsource IT support, we have a consumable support plan with combination of on-site and remote support. Our service has helped a lot of small businesses reduced operation cost by minimizing the downtime and HR cost in hiring and training IT support staff.
In the event of system instability or hardware prone to fail, we provide emergency data backup to the cloud/HDD service to safeguard your important data from total loss.
Our experienced or certified engineers perform fixes or patches upgrade to your server to get rid of software bugs and security issues. Currently we cover Microsoft Windows Server, Microsoft 365, IBM FlashSystem, NetApp FAS and Synology NAS.
Get Your Problem Solved in 4 Steps
We provide IT support and maintenance for all types of software, no matter how it was developed – by our company or by some other vendors. We have a well-defined process for this service.
Create a Support Request
You can log a case with us via WhatsApp or ticketing system.
Identifying Problem
We will guide you on how to share the useful information about the problem you are facing.
Assigning Support Engineer
With the info provided in step 2, we can then select the right support specialist to help.
Problem Solved!
Since we already understand your problem before assigning a specialist, the specialist is likely to nail down the problem very quickly and get it solved in single support session.
Create a Support Request
You can log a case with us via WhatsApp or ticketing system.
Identifying Problem
We will guide you on how to share the useful information about the problem you are facing.
Assigning Support Engineer
With the info provided in step 2, we can then select the right support specialist to help.
Problem Solved!
Since we already understand your problem before assigning a specialist, the specialist is likely to nail down the problem very quickly and get it solved in single support session.
DON'T TAKE OUR WORD FOR IT
What Our Clients Say
With PayTrack system, my workload reduced yet sales increased by 3x within 3-months time.
Robust is definitely in our top vendor list.
Robust is willing to do knowledge sharing and provide so many comparisons and data on the hardware, to make sure we purchase suitable hardware to meet our requirement.
Very professional vendor and have deep knowledge in all the IT infrastructure. Treat customer as the first priority in all situations.
Thank you for delivering ROBUSTnode on time which enable us to meet our deadline.
Robust solution meets our requirement and performed well. Rendering problems can be resolved quickly by support, even to our smaller request or question. Appreciate so much with the flexible and kind service.
Yeep has conducted good training for beginner to know about v-ray and render node. He is helpful & always do the best to solve our question.