TECHNICAL SUPPORT

Delivering a trouble-free support solution to any technical problem

Dealing with IT problem is a daunting task for many. If you’re facing such challenges, our technical support specialist helps take away the hassle.

Our technical support will enable your business to achieve:

Cost Reduction

Risk Mitigation

Security Enhancement

Lead Time Improvement

Our maintenance & support options

Once the support case is created, we promise to deliver a fix or workaround within the same day. Premium 4-hours resolution service is available for business-critical issue.

For customer who seeking to outsource IT support, we have a consumable support plan with combination of on-site and remote support. Our service has helped a lot of small businesses reduced operation cost by minimizing the downtime and HR cost in hiring and training IT support staff.

In the event of system instability or hardware prone to fail, we provide emergency data backup to the cloud/HDD service to safeguard your important data from total loss.

Our experienced or certified engineers perform fixes or patches upgrade to your server to get rid of software bugs and security issues. Currently we cover Microsoft Windows Server, Microsoft 365, IBM FlashSystem, NetApp FAS and Synology NAS.

Get Your Problem Solved in 4 Steps

We provide IT support and maintenance for all types of software, no matter how it was developed – by our company or by some other vendors. We have a well-defined process for this service.

Create a Support Request

You can log a case with us via WhatsApp or ticketing system.

Identifying Problem

We will guide you on how to share the useful information about the problem you are facing.

Assigning Support Engineer

With the info provided in step 2, we can then select the right support specialist to help.

Problem Solved!

Since we already understand your problem before assigning a specialist, the specialist is likely to nail down the problem very quickly and get it solved in single support session.

Create a Support Request

You can log a case with us via WhatsApp or ticketing system.

Identifying Problem

We will guide you on how to share the useful information about the problem you are facing.

Assigning Support Engineer

With the info provided in step 2, we can then select the right support specialist to help.

Problem Solved!

Since we already understand your problem before assigning a specialist, the specialist is likely to nail down the problem very quickly and get it solved in single support session.

LOOKING TO IMPROVE YOUR IT OPERATION?

Robust team is happy to listen and help!

DON'T TAKE OUR WORD FOR IT

What Our Clients Say